Refund policy

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. After 3 days after delivery we can no longer replace any damaged items.

Exceptions / non-returnable items

Because Pinche Gringo products are made to order, we do not offer traditional returns. However, we understand that sometimes the wrong size happens.

Size exchanges are available within 14 days of delivery and are subject to a $12.95 restocking fee per item.

If the replacement size has a higher retail price, the customer is responsible for the price difference in addition to the $12.95 restocking fee.

To request a size exchange, please contact us within 14 days of delivery with your order number and the size you would like instead. Our team will provide instructions for completing your exchange. Depending on the circumstances, you may be required to return the original item before a replacement is processed.

Items can only be exchanged one time. All exchanges are final.

Items with no size options, such as hats, glassware, golf towels, etc. are final sale and can not be exchanges. Hats are One Size fit Most. 

Exchange items must be unworn, unwashed, and in their original condition. Exchanges are for a different size of the same item only and cannot be used to change the design, style, or color originally ordered.

Items sent back without prior approval or instructions from our team will not be accepted.

Cancelations
Orders are held for 4 business hours before they are process for production. Orders can not be canceled or refunded after this hold time.

Refunds

Because our products are made to order, we do not offer refunds or traditional returns.

We do not provide refunds for incorrect addresses provided by the customer, incorrect sizes or colors selected at checkout, or items damaged by the customer after delivery.

If you selected the incorrect size, your item may be eligible for a size exchange under the policy above. Pinche Gringo will replace eligible items that arrive damaged, defective, or incorrect when reported within 3 days of delivery.

Any return or exchange must be approved by Pinche Gringo before an item is sent back. Items sent without prior approval may be declined and returned to the sender. By completing a purchase, you agree to this Return & Exchange Policy.